A NIGHT TO REMEMBER AND REFLECT
Colleagues were recognised as we gathered to celebrate the best of our business
Every day, ARL colleagues perform wonders to keep operations running smoothly.
There are some individuals and teams however, who colleagues think deserve a bit of extra recognition – these are our Shining Stars.
This year’s awards ceremony was held at the Regent’s Park Marriott Hotel on 8 September. Of course, that date proved momentous for very different reasons, as just moments before the ceremony began, we received the sad news of the death of Her Majesty The Queen. Paul Hutchings, managing director, said a few words and we had a moment’s silence to reflect on the announcement, before proceeding to recognise our colleagues who have delivered the very best in terms of customer service, leadership, teamwork, safety and more.
Congratulations to all our winners and runners up…
WINNERS AND RUNNERS UP
Employee of
the Year
WINNER: Ian Ross, senior STP specialist – for going above and beyond in all aspects of the job. In particular, for mentoring and developing other train planners.
RUNNER UP: Phil Sargent, customer service resource manager.
Leadership
Award
WINNER: Elizabeth Umoke, head of revenue protection & security – for demonstrating outstanding leadership and inspiring those around her.
RUNNER UP: Nathan Griffiths, head of concession management
Station of
the Year
WINNER: Enfield Town – for working together to provide exceptional customer service.
RUNNER UP: Surrey Quays and South Tottenham.
Operational Excellence
WINNER: Enfield Town Incident Response team – for their response to the buffer-stop collision at Enfield Town station.
RUNNER UP: John Marshall, train service controller.
Safety Award
WINNER: Laurence Stirton, driver – for ensuring the safety of passengers during a situation involving a trespasser, and for acting compassionately to calm an anxious passenger on board.
RUNNER UP: Oluwatoyin Agboola, customer host.
Team Award
WINNER: Mark Cooper and the MTIS Training Team – for showing dedication and diligence while working around Covid sickness and restrictions.
RUNNER UP: Operational Resilience Team.
Thinking Beyond
WINNER: Mohamed Abdool Carrim, service delivery resilience manager – for being a true innovator with a passion for delivering digital solutions for management and frontline teams.
RUNNER UP: Daniel Sweeting, service delivery manager.
Unsung Hero
WINNER: Simon Harper, driver and Muhammad Bajwa, customer host – for acting with compassion and professionalism to ensure the safety of a vulnerable child at Gospel Oak station.
RUNNER UP: Katarzyna Stec, service delivery manager.
Executive Special Recognition Award
WINNER: Darrell Nicholas, driver manager – for ensuring the welfare of a colleague who collapsed while on duty at Chingford.
Customer Award
WINNER: Timea Ienei, traincare cleaner – for going above and beyond to help a distressed passenger at Liverpool Street station.
RUNNER UP: Christopher Greene, driver.
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