A YEAR TO REMEMBER
There’s been plenty to celebrate across Arriva Rail London over the last 12 months. Our festive calendar picks out some of the highlights…
“Miracle man” returns
There was a happy end to 2021 as colleagues welcomed back Traincare night cleaner, Elijah Darko-Mensah after a life-threatening illness.
Stars of wonder
Stories of heroism, hard work and outstanding customer service were celebrated at our Shining Star awards ceremony.
O come, all ye customers
Colleagues at Hackney Central and Imperial Wharf were able to offer an even warmer welcome thanks to brand new entrances and a host of other improvements.
“I was really worried but the wonderful staff went out of their way to help me.” LO customer
Breaking the bias
We celebrated our fantastic female colleagues as part of International Women’s Day.
Spreading the load
A successful pilot of loading indicator technology at Shepherd’s Bush was welcomed by colleagues and customers.
Golden moment
Colleagues at Hatch End earned a ‘Hearts of Gold’ award from the Railway Benefit Fund for their work with the local community.
“Shout out to the employee who heard me joke about not having a brolly so gave me his own! This random act of kindness has made my week.” LO customer
Proud to belong
LGBT+ colleagues and allies celebrated diversity and inclusion as they took part in the annual Pride London march.
Herald the Bark
Drivers got to know the new track layout as we opened our newest station at Barking Riverside.
Roy’s half century
Driver Roy Verity marked an extraordinary 50 years of service.
“Thank you to the colleague who saved me from having a meltdown! He was courteous throughout and had the biggest smile.” LO customer
Comfort and joy
Our refurbished mess room and welfare facilities at Willesden Junction officially opened.
Opportunity to shine
We launched our career accelerator programme, partnering with experts from Excellerate to broaden diversity across our business.
“I am extremely grateful to your staff member for being professional, kind and caring too. Thank you from the bottom of our hearts.” LO customer
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