A YEAR TO REMEMBER
There’s been plenty to celebrate across Arriva Rail London over the last 12 months. Our festive calendar picks out some of the highlights…
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“Miracle man” returns
There was a happy end to 2021 as colleagues welcomed back Traincare night cleaner, Elijah Darko-Mensah after a life-threatening illness.
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Stars of wonder
Stories of heroism, hard work and outstanding customer service were celebrated at our Shining Star awards ceremony.
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O come, all ye customers
Colleagues at Hackney Central and Imperial Wharf were able to offer an even warmer welcome thanks to brand new entrances and a host of other improvements.
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“I was really worried but the wonderful staff went out of their way to help me.” LO customer
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Breaking the bias
We celebrated our fantastic female colleagues as part of International Women’s Day.
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Spreading the load
A successful pilot of loading indicator technology at Shepherd’s Bush was welcomed by colleagues and customers.
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Golden moment
Colleagues at Hatch End earned a ‘Hearts of Gold’ award from the Railway Benefit Fund for their work with the local community.
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“Shout out to the employee who heard me joke about not having a brolly so gave me his own! This random act of kindness has made my week.” LO customer
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Proud to belong
LGBT+ colleagues and allies celebrated diversity and inclusion as they took part in the annual Pride London march.
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Herald the Bark
Drivers got to know the new track layout as we opened our newest station at Barking Riverside.
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Roy’s half century
Driver Roy Verity marked an extraordinary 50 years of service.
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“Thank you to the colleague who saved me from having a meltdown! He was courteous throughout and had the biggest smile.” LO customer
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Comfort and joy
Our refurbished mess room and welfare facilities at Willesden Junction officially opened.
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Opportunity to shine
We launched our career accelerator programme, partnering with experts from Excellerate to broaden diversity across our business.
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“I am extremely grateful to your staff member for being professional, kind and caring too. Thank you from the bottom of our hearts.” LO customer
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