CONTINUOUS IMPROVEMENT | PART 1 - NORWOOD JUNCTION

Over the past couple of months, our infrastructure project and facilities management (IPFM) team have been busy making a difference on our network to help deliver improvement schemes that helps everyone who travels on the London Overground.

The IPFM team provides exciting new facilities for our staff and customers. They ensure stations, office buildings and staff facilities are maintained to the required legal standards and are complicit with our concession obligations as an SFO (Station Facility Operator).

In the coming weeks, we'll be running a small series highlighting some of the improvements the team has made for colleagues and our customers at stations on the network. First up is Norwood Junction...

Carlisle, our facilities supplier, highlighted locations where the stair surface has worn away and become discoloured; this leads to the station needing to look cleaner and more energised. When stairs become tired, they also become dangerous. Aside from looking dirty, they lose the slip co-efficient, and for our visually impaired customers finding the stair nosing becomes more difficult. 

Carlisle and Arriva have identified a textured rubber paint product to return staircases to new. This has been trialled at Norwood Junction and has started to roll out where required.

Station assistant dispatchers, Grace-Anne Stephenson and Khalid Shaikh shared their delight with the improvements made: "We always make sure our station is safe for our customers and colleagues to use. Highlighting and making our stairs clean have reduced accidents at Norwood Junction station. Thanks to our management team."