ON THE MOVE

Having been a driver and driver instructor before this role really helps. I’m now responsible for 25 drivers on the North London Line, so the fact I have done the job means I understand many of the issues that arise. I also love working in the cab alongside drivers and passing on my experience.

You need to be a good listener and problem-solver in this role. You also need to be approachable, and it’s important to take feedback, to improve and become a better manager. I also ask questions – that’s how you learn – and I’ve always found that colleagues have pointed me in the right direction.

I’m studying for a new qualification – thanks to Exchange magazine! I saw an article last year about opportunities through CIRO, and applied for a degree course in railway operational management. I was one of six chosen for the course, and the company is sponsoring me. It takes up a lot of time, but it’s interesting and I hope it will lead to further opportunities.

When I left school at 16, I considered going into nursing. But I realised it wasn’t for me. My dad suggested the railway as a very good long-term career, and I’m still here after 19 years, so he was right! I’ve worked in the ticket office, as a guard, as a dispatcher, and was a driver for nine years.

A day at the seaside with my mum is my favourite way to relax! Once a month, we rent a beach hut and spend a day there with some sandwiches and a flask of tea.  It helps clear your mind and is a great way to recharge. Being a driver or driver manager is a busy job and requires a lot of concentration, so it’s important to get that balance right.