Crime and Security Strategy 2025

Purpose, Vision, Value & Behaviours

The strategy aims to give an overview on how we will give confidence to colleagues and customers on how we manage crime and security on our network. We will also set out our tactics for delivering the key security objectives set out in the Customer Experience Strategy in line with this key pillar.

The five-year vision

Our vision is to be a leader in customer experience. We aim to foster a culture where colleagues and customers feels valued and appreciated.

The safety of our staff is important to us and we continuously look for ways to ensure every staff is safe at work. Customers are at the heart of what we do. We will delight them with seamless journeys that enable their daily lives and connect our communities. Our workforce, who take pride in the vital role they play in the business, will deliver an exceptional customer experience supported by technology and practices which will flex to societal changes. Our services will be safe and accessible for all.

Our Customer Experience Concession Strategy agreed with Rail for London evidences our joint commitment in this regard where we will:

_{Deliver the revenue protection, trespass and security strategies that address a rise in fare evasion and anti-social behaviour that protects TfL revenue ensuring a safe and secure network.}

Staff Pledges

In line with RDG Workplace Violence Review alongside the British Transport Police, all UK Train Operating Companies were invited to create a Workplace Violence Assault Pledge ensuring that the pledge aligns with current strategy and responses relating to this very important subject. This also aligns to TfL Workplace violence policy. Below is ARL pledge to our staff.

Review current working methods and equip our managers with the skills to complete and review risk assessemnts.
Visit Victims of physical assault will receive a visit within 72 hours from an Arriva Rail London Manager. Support for frontline staff is key to our priorities. The principle of staff welfare checks as detailed in the COCAS documentation will be followed.
Support All staff members attending court will have support from an RPSM who will accompany them if required and mentor them through the court process to put the staff member at ease from start to conclusion.
Information Attending court information. We will provide as much information as possible to assist staff members attending court [Crown/Magistrates/ Coroners]

Statement Company impact statement. We will never accept that being assaulted is part of being a member of frontline rail staff job role. We will provide a statement for court in every case of physical assault outlining the company and national picture of railway staff assaults.
Case Support Statement writing explanation. We will assist where required with obtaining statements to assist BTP to speed up the process of justice and thoroughly explain the Criminal Justice Process to victims.
Review Incident Review with victim. We will conduct a post incident review of all cases of Physical assault to identify strengths and weaknesses of current process and explore the escalation cycle.
Safe Working We will explore every method possible to ensure a safe working environment. We will focus on staff training, ensuring there is consistency of safe systems of work at locations. Where applicable, relevant risk assessments will be updated to capture places of safety. Technology is changing daily; we will continue to search for technical solutions to make the working environment safer.

Objective and Action Plans

Our goals and objectives will adapt and adjust to meet both customer and colleague need to maintain safety and security on our network. Below we have outlined our current roadmap of activities broken down in both the short and medium term. In the delivery of this action plan, monitored by the security working group, we will celebrate small wins, learn from setbacks and share good practice to drive an ethos of continued improvement. The approach around this will be further explained in the review and governance section.

Short-term (3-6 Months)

Activities below are immediate actions to be underway imminently to address current crime and security threats and vulnerabilities. They will be aimed at providing quick, temporary solutions to mitigate risks and maintain safety and security. They will involve reactive responses to specific incidents or emerging threats and prioritizing quick fixes and tactical interventions.

S/NO	Activity	Timescale
1	Review & implement deployment plans and resources for stations blocks and train patrols to focus on reduction of anti-social behaviour	Jul 25
2	Create crime and security working group to capture key activity underway and monitor delivery against strategy	May 25
3	Create and implement engagement plan to support station staff to actively report	Jul 25
4	Collaborate with BI team to create dashboard using quicksite to capture key data for all set available to best inform future activities and deployments	July 25
5	Review and implement resource plans for patrols	Jul 25
6	Establish process and engagement plan with BTP to ensure increased presence on network	Jul 25
7	Establish review process with key stakeholders to capture best practise, any lessons learnt from incidents/blocks and outcomes for route cause of any incidents/accidents which may have occurred	Jul 25
8	Establish calendar for high impacting stations through the year utilising data and incorporating staff feedback	July 25
9	Create communication plan in line with revised processes above	Jul 25
10	Design and implement a standard process for Revenue Protection & Security Managers to update, track and review activities to Station Management and Trade Union at Local level meetings	May 25
11	Brief all station staff on safe methods of work	Jun 25
12	Establish a process of communicating relevant updates on incidents to adjacent stations.	Jun 25
13	Update and relaunch station staff method of work and associated risk assessments	Dec 25

Medium Term (9-18 Months)

The activities contained in the medium term are looking to address more strategic planning elements and sustained effort to address underlying crime and security challenges, reducing vulnerabilities, and building resilience over an extended period. We will prioritize prevention, preparedness, and capacity-building initiatives that contribute to lasting improvements that we can celebrate and maintain

Activity	Timescale
Collaborate with TfL on customer campaigns to address anti-social behaviour	Sept 25
Collaborate other TOCs to create plan for activities jointly at non SFO locations	Sept 25
Increase adoption and utilisation of Body Worn Cameras	Dec 25
Re-classification of secure station accreditation at ARL stations	Sept 25
Create and deliver calendar or activities incorporated security road shows, school and community engagement	Sept 25
Implement departmental restructure to align with security and revenue requirements	May 26
Roll out training materials and guidance to colleagues to support DfT inspections	Dec 25
Review data capture sources for security incidents and consider adaptions which could be made to improve reporting and awareness	Dec 25
Collaborate and review with BTP how reporting lines could be improved	Sept 25

Feedback on the strategy and delivery should be sent to revenueprotectionmanagement@arrivarl.co.uk