STEPPING IN THE RIGHT DIRECTION FOR YOU AT WOODGRANGE PARK STATION

As we look back on some of the fantastic transformation projects the infrastructure projects & facilities management (IPFM) team have completed throughout the summer, our third stop is Woodgrange Park. 

Find out how colleagues rectified a potential safety hazard, that would ultimately help customers when commuting at the station.

Inderjit Kelley, station assistant explained: “A visually impaired passenger had a problem seeing the white lines going down the stairs. While addressing this issue, we found the stairs required a deep clean. The jet wash uncovered rust that would need to be sanded down. The additional job and correspondence with several external companies caused quite a few delays before the paint job could be done.”

Service delivery manager, Hitesh Patel said: “Relying on external resources can often cause delays, but the persistence in ensuring recognition of the importance of needing improvements for the customers helped move things along. Proactivity is paramount.”