WHITE HART LANE REFURBISHMENT

During the football season, White Hart Lane (WHL) station experiences a large number of passengers coming to and from the game at Tottenham Hotspur Stadium. As a result, the station requires additional staff on duty on match days. With a large police presence also in attendance, there are around 30 personnel working in and around the station. There were previously not enough facilities to meet welfare and toilet requirements for this number of people.

This project was started in summer 2021 and finished around the end of 2021. The aim was to convert existing areas of the station on platform one into welfare areas, and to fix the existing toilet under platform one.

Before

After

The two rooms in the building on platform one were successfully knocked through and converted into a welcoming space with a kitchen for additional staff to use on matchdays. The newly-converted toilet below platform one provides a much-needed uplift to the station’s facilities.

During the renovation, it was discovered there was a problem with the roof of the building, meaning there was water ingress in wet weather. A complete roof renovation was undertaken in the months that followed, including new tiles, soffits, fascia boards and guttering. As a result, another old passenger toilet on platform one, which had been blocked for many years, is now watertight and could potentially be converted into a useable space in the future.

Since the completion of this refurbishment, led by project manager Steve Driver, the renovations have been greatly received by customers and staff alike.

“White Hart Lane is an incredibly important location for us for the delivery of events at the stadium. We see huge volumes of passengers travelling through on event days which requires a large, trained team to deliver great customer service. The upgrade in facilities mean that the team are able to meet for huddles before the event to plan and agree roles and responsibilities and provide a good area for rest during the event when they get a well-deserved break. The facilities previously were not adequate for a team of that size delivering such an important event day strategy, so it’s great to see them have good facilities to use now” – Charlotte Whitfield, customer experience director.